Not allowed on My Tree
- Bullying, harassment and threats: insults, humiliation, intimidation, stalking, or encouraging anyone to hurt themselves.
- Hate: attacks on people because of their race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation or age.
- Sexual content: sexual messages, sexual harassment and anything sexual involving a minor. We have zero tolerance for child sexual abuse and exploitation.
- Private information: other people’s addresses, phone numbers, ID numbers, passwords or private photos and links, and anything shared to expose someone.
- Impersonation: pretending to be another person to deceive or hurt anyone.
- Spam and scams: advertising, chain messages, phishing, malware and links meant to trick people.
- Violence and extremism: promoting or praising violence, terrorism or violent groups.
- Illegal content: anything that breaks the law, for example selling drugs or weapons, or infringing someone’s copyright or privacy.
How we keep My Tree safe
- Word filter: in the app and on our servers, a list of words and patterns stops tree names, sender names and messages that contain offensive language. It is a simple list, not artificial intelligence: it can miss things and sometimes blocks an innocent word.
- Private by design: only the tree owner can read messages. Everyone else sees the gifts and the names senders chose to show.
- Owner tools: a tree owner can delete any message, block its sender without seeing who they are and delete the whole tree.
- Reports: every message in the app has a Report option, every tree page on the web has Report this tree, and anyone can email us.
- Review: a person on our team reviews every report, as a rule within 48 hours and faster when someone may be in danger.
Report content
In the app, open the message and tap ⋮ → Report Message. On the web, use Report this tree on the tree’s page. You can always write to mytreeapplink@gmail.com.
To report illegal content (including a notice under article 16 of the EU Digital Services Act), please send us:
- the tree’s link or code, and which message or name you mean;
- why you believe it is illegal;
- your name and email address (not needed if you are reporting child sexual abuse material);
- a statement that you believe in good faith that your report is accurate and complete.
We confirm that we received your report, decide on it without undue delay and tell you what we did.
Turkish personal-rights requests: if content violates your personal rights, you can ask us to remove it under article 9 of Law No. 5651. We reply within 24 hours.
If someone is in danger
If you or someone else is in immediate danger, contact local emergency services first (112 in Türkiye and the EU, 911 in the US). When we learn of a threat to someone’s life or safety, we inform the authorities.
Child safety
We remove any content that sexualizes or endangers a child, delete the tree when needed, keep the evidence the law requires and report it to the authorities: in the US to the National Center for Missing & Exploited Children (NCMEC), in Türkiye to the police or the İhbar Web hotline, and elsewhere to the competent authorities. My Tree is only for people aged 13 and over (15 and over in Türkiye).
What happens when the rules are broken
- We remove the message or tree name, or delete the whole tree.
- We can stop a sender from sending to a tree, and take further steps against serious or repeated abuse.
- We report illegal content to the authorities when the law requires it or someone may be in danger.
Because My Tree has no accounts, we usually can’t tell you directly when we remove something. If you think we got a decision wrong, write to mytreeapplink@gmail.com: we will look at it again and reply.
Requests from authorities
Authorities can contact us at mytreeapplink@gmail.com. We disclose user data only when the law requires it, for example on a Turkish court or public prosecutor’s order, and in an emergency involving a risk to life. What we hold is described in our Privacy Policy.